Are people being the least you expect of them, or the best they expect themselves to be?

Even a tiny step is one step closer to where you are going.

Exceeding expectations is where satisfaction ends and loyalty begins.

You cannot change what has already happened. You can always change the way you respond.

Quality is more than a promise, it's genuine performance.

When the customer makes contact, he does not want a quote. He wants a commitment.

Service is taking action to create value for someone else.

What matters more? What you said you'd do, what you hoped to do, or what you did?

Acting after being asked is compliance. Acting without being asked is kindness.

Be the mirror in which people admire their true potential.

When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.

Christmas is over and Business is Business.

I'd say my best memory was climbing Mt. Fuji, and the worst memory was... trying to fit my feet into the free giveaway slippers at Japanese schools.

Whatever it takes to make you more secure with yourself, you can learn to do it.

She is fine. She hates us both but it really didn't sound like anything else was wrong

Sometimes there's luck, When there is you stock up on it and wait for the other times

I hesitate to predict whether this theory is true. But if the general opinion of Mankind is optimistic then we're in for a period of extreme popularity for science fiction.

Think big, think fast, think ahead. Ideas are no one's monopoly.

The era of strategic patience with the North Korean regime has failed. Many years, and it's failed. And, frankly, that patience is over.

The God of the incarnation is more domestic than monastic.

Sister Mary was a nurse and nurses, whatever their creed, are primarily nurses, which had a lot to do with wearing your watch upside down, keeping calm in emergencies, and dying for a cup of tea.