Are you doing only what you must or doing all you can?

Even a tiny step is one step closer to where you are going.

Exceeding expectations is where satisfaction ends and loyalty begins.

You cannot change what has already happened. You can always change the way you respond.

Quality is more than a promise, it's genuine performance.

When the customer makes contact, he does not want a quote. He wants a commitment.

Service is taking action to create value for someone else.

What matters more? What you said you'd do, what you hoped to do, or what you did?

Acting after being asked is compliance. Acting without being asked is kindness.

Be the mirror in which people admire their true potential.

When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.

Begin to invest quality time. Start the conversion process and birth your products.

Creativity is an act of defiance.

Every dream has a message. Pay attention!

Human beings are by nature political animals

He hadn't loved me well in the end, but he'd loved me well when it mattered.

Humanity, in the aggregate, is progressing, and philanthropy looks forward hopefully.

If someone says " I love you " it would be foolish to say " I love you too " So you say " I knoe " tht is trulie wht love is. <3

I remember I picked up a person from the street who was nearly eaten up with maggots, and he said, I have lived like an animal, but I am going to die like an angel, loved and cared for.

Sometimes [...] real love is silent as well as blind.

The majority of my work is about preparation.