Are you moving forward, or just moving?

Even a tiny step is one step closer to where you are going.

Exceeding expectations is where satisfaction ends and loyalty begins.

You cannot change what has already happened. You can always change the way you respond.

Quality is more than a promise, it's genuine performance.

When the customer makes contact, he does not want a quote. He wants a commitment.

Service is taking action to create value for someone else.

What matters more? What you said you'd do, what you hoped to do, or what you did?

Acting after being asked is compliance. Acting without being asked is kindness.

Be the mirror in which people admire their true potential.

When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.

Beauty is in the heart of the beholder.

Many a time, we let go of some really good ideas just because we feel they are too controversial.

Brands are all about trust. That trust is built in drops and lost in buckets.

At age 77, I need the help of someone with more energy than I can now summon to finish a book

ECW's legacy will be as the company who took all the mistfits that nobody else wanted, and created stars.

Hate grows and victors where love is afraid to share its bloom.

Learn by doing or even better unlearn by doing. The opposite of what you learned.

Each culture might lend its own dialect, but above all that is the language of music itself, and it doesn't care about politics or boundaries.

In life, particularly in public life, psychology is more powerful than logic.

To die for the sake of dying - I prefer to die of passion than to die of boredom!