As a brand marketer, I'm a big believer in 'branding the customer experience, ' not just selling the service.

We expect teachers to handle teenage pregnancy, substance abuse, and the failings of the family. Then we expect them to educate our children.

People who take risks are the people you'll lose against.

If you spend too much time worrying about how other people perceive you, you'll never break the rules.

People are going to be most creative and productive when they're doing something they're really interested in.

You can't be No. 1 unless you think like No. 1. You have to appear like No. 1.

Innovation has never come through bureaucracy and hierarchy. It's always come from individuals.

In many cases, jobs that used to be done by people are going to be able to be done through automation. I don't have an answer to that. That's one of the more perplexing problems of society.

No great marketing decisions have ever been made on qualitative data

Nothing will divide this nation more than ignorance, and nothing can bring us together better than an educated population.

As a brand marketer, I'm a big believer in 'branding the customer experience,' not just selling the service.

I'm not capable of being casual with you, Lily.

I always feel that it is quality of time not quantity of time.

Oh, grown-ups cannot understand, And grown-ups never will, How short the way to fairyland Across the purple hill.

I love creating new things. It's kind of my job, it's what I do, and I really have fun with it.

The book that made me want to be a writer in the first place was Gone with the Wind - I read it and wanted to create a whole world out of words, too.

ID cards do not tell the police who is about to commit a suicide bombing.

But keep characters in propinquity long enough and a story will always develop a plot.

Passions are generally roused from great conflict.

I'm not always the most diplomatic person.