At most project meetings, everyone has a seat at the table except the poor victims who will have to operate the technology.

Even the best designers produce successful products only if their designs solve the right problems. A wonderful interface to the wrong features will fail.

Usability rules the web. Simply stated, if the customer can't find a product, then he or she will not buy it.

To design an easy-to-use interface, pay attention to what users do, not what they say. Self-reported claims are unreliable, as are user speculations about future behavior.

On the Web, all advantages are temporary, and you must keep innovating to stay ahead

A bad website is like a grumpy salesperson.

A general principle for all user interface design is to go through all of your design elements and remove them one at a time.

Designers are not users.

The more users' expectations prove right, the more they will feel in control of the system and the more they will like it.

Ultimately, users visit your website for its content. Everything else is just the backdrop.

Clear content, simple navigation and answers to customer questions have the biggest impact on business value. Advanced technology matters much less.

Don't turn your head. Keep looking at the bandaged place. That's where the light enters you.

Doubt never brings anything better

Gallows humor is part of having a doctor in the house. Deal with it.

I really like narrative songs, but I wonder if that's a thing for some people. Once they've heard the story, do they really need to hear the story again?

I am a moderately good singer. I am not a great singer but I can interpret a song, which I don't think is quite the same as singing it.

You find true joy and happiness in life when you give and give and go on giving and never count the cost.

I’m not insane, I’m voluntarily indifferent to conventional rationality.

One often reads that the 1950s was the golden age of Cuban music, but it was really one long phase, from 1937 to 1958, each year with its own splendour.

Nothing we did in those days has caused a change." "Because of what we did, things remained as they were, rather than getting worse," I told him.

I forgot and left the lighthouse on all night. Next day the sun wouldn't rise.