Attractive things work better When you wash and wax a car, it drives better, doesn’t it? Or at least feels like it does.

The hardest part of design ... is keeping features out.

Isn't one of your first exercises in learning how to communicate to write a description of how to tie your shoelaces? The point being that it's basically impossible to use text to show that

Technology may change rapidly, but people change slowly. The principals [of design] come from understanding of people. They remain true forever.

When a device as simple as a door has to come with an instruction manual—even a one-word manual—then it is a failure, poorly designed.

Also note that invariably when we design something that can be used by those with disabilities, we often make it better for everyone

I believe that robots should only have faces if they truly need them

Design is really an act of communication, which means having a deep understanding of the person with whom the designer is communicating.

Innocence lost is not easily regained. The designer simply cannot predict the problems people will have, the misinterpretations that will arise, and the errors that will get made.

Knowing how people will use something is essential

Complexity is acceptable as long as it is intelligible and necessary. We want to avoid needless complications.

Help yourself with the state! It's on democracy!

Your silence holds the mysterious and beautiful secrets of your life. Feel it, love it, adore it, live it, and enjoy it.

We were born in charge of our own being, our own personality. Other people's personalities are beyond our control.

And be grateful that you’re a Scanner. Not everyone can have this much fun with nothing but what’s between her ears.

Evangelicals believe they are saved by grace through faith but then add a man-made waiver that you have to work as hard as you can can meet middle-class behavioral patterns to hang onto it.

This softening she sees in me isn't enough to make me affectionate, but it's just enough to render me inept. I can't give her what she wants — virtuousness — or what she needs — protection.

In every aspect of the religious life, American faith has met American culture--and American culture has triumphed.

Messi scores a goal and celebrates. Cristiano scores a goal and poses like he's in a shampoo commercial.

[Ted Denson] is sort of a reluctant leader. He didn't try to flex his influence. He's just eminently followable.

Creed was ended by egos and people wanting to do their own thing and poor decision-making.