Be friendly first. Service starts with a friendly person with a friendly smile, who offers friendly words first. How friendly are you?

Customer satisfaction is worthless. Customer loyalty is priceless.

There's no lotion or potion that will make sales faster and easier for you - unless your potion is hard work.

Take action every day - some small dose at a time.

Resilience is not what happens to you. It’s how you react to, respond to, and recover from what happens to you.

You don't earn loyalty in a day. You earn loyalty day-by-day.

Obstacles can't stop you. Problems can't stop you. Most of all, other people can't stop you. Only you can stop you.

When you love life, life will love you back.

Change is not a four letter word...but often your reaction to it is!

Before you can get what you want, you have to know what you want,and make a game plan to get it

Your character holds the key to your trustworthiness.

Change is possible.''Change is inevitable.

I'm thankful that my memory is good because my vision is going.

All progress is due to the unreasonable person.

I feel I learned as much from fellow students as from the professors.

There's nothing more comfortable than a cosy flower pattern.

The trick is to steal big.

If people are jumping down people's throats all the time, in the end, they'll just shrivel up like a flower shrivels up that's not watered.

You grow up and share life experiences. That's one of the best parts of this business. You share how you're mellowing out and your new sense of self.

The crisis that we inherit when we come to power will be the occasion for fundamental change and not the excuse for postponing it

I've got a pretty good appetite right now.