Be the mirror in which people admire their true potential.

Even a tiny step is one step closer to where you are going.

Exceeding expectations is where satisfaction ends and loyalty begins.

You cannot change what has already happened. You can always change the way you respond.

Quality is more than a promise, it's genuine performance.

When the customer makes contact, he does not want a quote. He wants a commitment.

Service is taking action to create value for someone else.

What matters more? What you said you'd do, what you hoped to do, or what you did?

Acting after being asked is compliance. Acting without being asked is kindness.

When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.

Reaching out takes nothing more than a smile.

Another relative?" Valek asked.A broad smile stretched Moon Man's lips. "Yes. I am her mother's uncle's wife'sthird cousin."--Valek and Moon Man

Aren't we forever?

human societies, at least the more advanced cultures, have rarely offered the individual anything but imperialism, racism, and ethnocentrism for dealing with "other" cultures.

So what's the deal with you and my sister?" He laughs shortly and rubs the back of his neck like something is there, tickling, tap

Men fear silence as they fear solitude because both give them a glimpse of the terror of life's nothingness.

Mathematics is, I believe, the chief source of the belief in eternal and exact truth, as well as a sensible intelligible world.

The gateways to wisdom and knowledge are always open.

Always stay focused. Always give and try your best.

I do not like being famous. I like being normal.

Fishes live in the sea, as men do a-land; the great ones eat up the little ones.