Becoming a culturally intelligent innovators starts with something as basic as exercising self-control.

Given the increasing diversity among customers and employees, organizations that attend to cultural intelligence are more successful.

Culturally intelligent innovation begins with changing our impulse from Why can't you see it like I do? to Help me see what I might be missing!

Developing an explicit decision-making process upfront for how you will make that decision will help alleviate conflict and gridlock when you actually need to decide.

Minimization is what happens when we take the "world is flat" idea too far...and act as if people everywhere are the same (and thereby minimizing the differences).

I never expected my graduate degrees to give me all the practical how-to's that can perhaps only be learned through the school of hard knocks.

Culturally intelligent leaders will not assume they know what will build trust with clients or staff. Instead, they'll discover what's most important for communicating and building trust.

The more diverse your team, the better you'll be at identifying what a diversity of users perceive as problems.

Trust is consistently seen as a make or break component of innovation - particularly because the freedom to fail is an important part of innovation.

Most people probably become more jaded the longer they work in the world of work.

The best way to improve perspective taking is to see users up close.

I remember that feeling of skin. It'sstrange to remember touch more than thought. But my fingersstill tingle with it.

Luckily, my husband is my business partner as well as my life partner, so I never had to do the heavy lifting alone, literally or figuratively.

I have a calling in my soul, if you like, to try to make my life in some way worthwhile. What is the value of my existence?

We have always felt the sympathy of the world, but we would prefer the respect of the world to sympathy without respect.

There are no secrets at our house. We tell the kids, 'Mom and Dad are going off to kiss.' They go, 'Eww, gross!' But we demand it.

You cannot lift another soul until you are standing on higher ground than he is. You cannot light a fire in another soul unless it is burning in your own soul.

Even if you plan a marriage and a family, you are never quite prepared for the reality versus how you imagined it. In a lot of ways it's better, and in a lot of ways it's worse. That's life, right?

He gets into the habit of thinking so passionately at night that he begins to be persecuted by insomnia.

I think what I'm trying to build is a reputation for evolving and for change. Because of the rate of information that we have access to at this point, it's almost hard not to be ever-growing.

Why should we tell kidnappers, murderers, and embezzlers their rights? If they don't know their rights, they shouldn't be in the business.