But there is one thing most companies struggle to standardize, and ironically, it's the most important part of our efforts to gain and sustain results. It is leadership.

Objective evaluations set the foundation that moves leaders to the tipping point.

Culture outperforms strategy every time; and culture with strategy is unbeatable.

Once we get our corporate culture the way we want it, we have to hire people who fit. Otherwise, the wheels fall off the wagon and we quickly find ourselves back where we started.

As there is no insignificant work, there is not an insignificant leader. All leaders need training...not just a few.

It's objective evaluations that give our hardwiring principles teeth and drive the organization toward results that last.

Don't wait till you get bigger to put in place key items, such as staff surveys, peer interviewing for hiring and clear standards of behavior [developed by staff].

And off in the far distance, the gold on the wings of the angel atop the bell tower of San Marco flashed in the sun, bathing the entire city in its glistening benediction.

I think in Washington, D.C., a lot of people are talking down about business.

The art of biography is different from geography. Geography is about maps, but biography is about chaps.

Life is precious and time is a key element. Let's make every moment count and help those who have a greater need than our own.

To delay is injustice.

Feelings should be indicators, not dictators.

I've always at least tried to be self-deprecating when I say anything about myself. As long as you set the bar low, it will keep people from putting you on a pedestal, so they can't knock you off.

People think [baseball players] make $3 million and $4 million a year. They don't realize that most of us only make $500,000.

An organization needs to be constantly refreshed.

I love to sing, but it's just not fun anymore.