Choice of aim is clearly a matter of clarification of values, especially on the choice between possible options.

If you can't describe what you are doing as a process, you don't know what you're doing.

Put a good person in a bad system and the bad system wins, no contest.

Quality comes not from inspection, but from improvement of the production process.

Two basic rules of life are: 1) Change is inevitable. 2) Everybody resists change.

The greatest waste … is failure to use the abilities of people…to learn about their frustrations and about the contributions that they are eager to make.

In God we trust; all others bring data.

It is not necessary to change. Survival is not mandatory.

Management by results - like driving a car by looking in rear view mirror.

Stamping out fires is a lot of fun, but it is only putting things back the way they were.

Improve quality, you automatically improve productivity.

Death ends a life, but it does not end a relationship, which struggles on in the survivor’s mind toward some final resolution, some clear meaning, which it perhaps never finds.

There is something particularly fascinating about seeing places you know in a piece of art - be that in a film, or a photograph, or a painting.

Failures of nerve and energy are not permitted. That's what it means to be an object.

If you are dirty, insignificant and unloved then rats are the ultimate role model.

You know, words have strange destiny, too. They grow. They get old. They die. They come back.

When a thing is not done, continuing to work is the strength; but when it is done, the strength lies in stopping.

A kind of second childhood falls on so many men. They trade their violence for the promise of a small increase of life span. In effect, the head of the house becomes the youngest child.

A lot of people tell me, once they get to know me, that they're surprised that I'm nothing like they think I'll be.

The day that the Soviets officially crossed the border of Afghanistan, I wrote to President Jimmy Carter: We now have the opportunity of giving to the USSR its Vietnam war.

Look Back in forgiveness, forward in hope, down in compassion and up in gratitude.