Communicate everything you can to your associates. The more they know, the more they care. Once they care, there is no stopping them.

There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.

The goal as a company is to have customer service that is not just the best, but legendary.

Outstanding leaders go out of their way to boost the self-esteem of their personnel. If people believe in themselves, it's amazing what they can accomplish.

To succeed in this world, you have to change all the time.

You can't just keep doing what works one time, everything around you is changing. To succeed, stay out in front of change.

Exceed your customer's expectations. If you do, they'll come back over and over. Give them what they want - and a little more.

Nothing else can quite substitute for a few well-chosen, well-timed, sincere words of praise. They're absolutely free and worth a fortune

Leaders must always put their people before themselves. If you do that, your business will take care of itself.

The way management treats their associates is exactly how the associates will then treat the customers.

Great ideas come from everywhere if you just listen and look for them. You never know who's going to have a great idea.

The real tragedy of life is not the fear of darkness, but it is to conform and follow the darkness in spite of fear.

your relevance in an environment may be determined by your acts there

From what I can see of humans, you often destroy wonderful things in the pursuit of something that your delusions make you think is more wonderful.

Reflection is an all-consuming, in-depth, and serious thought process that is required in a paradigm shift.

If a problem can be solved by writing a check, it's not a problem, it's an expense.

In the wind, the trees, like agitated lions preparing to roar, shook their great green manes.

Where youth and diffidence are united, it requires uncommon steadiness of reason to resist the attraction of being called the most charming girl in the world.

A big girl once came up to me after a show and said "I think you're fatist." I said "No, no. I think you're fattest."

All of my songs are about me and my experiences. They're very literal.

The presence of danger has a way of making you feel fully awake.