Companies whose marketing and sales departments are not using the Internet and social media for communication may have the same fate that the dime stores had when Wal-Mart came onto the scene.

Innovate, don't imitate. Set out to create a culture that is right for your organization, then work at making it happen.

Habits grow from obtaining knowledge, attitude and skills.

My mother's work ethic, her attitude, and the way she treated each and every customer as if they were her best friend were better lessons than could be found in all the text books in the world.

This is great if you know all those "not to do" strategies. Sometimes you learn the "not to do's" by doing. The key is to fail forward fast. Try, fail, learn, and quickly try again.

Productivity starts with doing the right things.

In the long run, it costs more to provide poor rather than good service.

The key is to make sure you are doing the "right things" before you worry about doing things "right".

If your values are not used as the constitution of your organization, or if they are compromised, they become just words on paper.

People are over 20 times more likely to remember a story than a series of facts and figures. A good story touches our hearts.

Always look for ways to improve even the "good show."

Every thought creates a plan, every decision creates a way forward, every action brings forth tangible assets. Everything starts from the mind my friend.

One of my assets is my fitness. My fitness around the net and my movement: that's my defense to the power.

I have no recipe for how to combine things. But you must be sincere. And if you are, strangely, it will succeed.

Age is strictly a case of mind over matter. If you don't mind, it doesn't matter.

If I'm speaking it means that in one way or another when I say, "I'm cold" it belongs to me: I'm cold. But just by saying this it becomes general.

Having been born and raised in Washington, D.C., you kind of absorb politics when you grow up. And it continues to be a focus of mine, probably more than what is healthy for me.

I noticed that the crowds in the US seem to do a lot more moshing than European fans. But it's also different from venue to venue and really hard to say.

Don't marry a man to reform him - that's what reform schools are for.

Our task is to live our personal communion with Christ with such intensity as to make it contagious.

I'm absolutely happy with where Louis Litt is. The writers, starting with Aaron [Korsh], have just made him into a human being.