Complacency is almost always the product of success or perceived success

The central issue is never strategy, structure, culture, or systems. The core of the matter is always about changing the behavior of people.

Effective leaders help others to understand the necessity of change and to accept a common vision of the desired outcome.

The rate of change is not going to slow down anytime soon. If anything, competition in most industries will probably speed up even more in the next few decades.

Leadership defines what the future should look like, aligns people with that vision, and inspires them to make it happen despite the obstacles.

Leaders establish the vision for the future and set the strategy for getting there.

Without credible communication, and a lot of it, the hearts and minds of others are never captured.

A higher rate of urgency does not imply ever-present panic, anxiety, or fear. It means a state in which complacency is virtually absent.

We learn best - and change - from hearing stories that strike a chord within us.

Changing behavior is less a matter of giving people analysis to influence their thoughts than helping them to see a truth to influence their feelings.

Anyone in a large organization who thinks major change is impossible should probably get out.

May I forget what ought to be forgotten and recall unfailing all that ought to be recalled each kindly thing forgetting what might sting.

For the purposes of life and conduct, and society, a little good sense is surely better than all this genius, and a little good humour than this extreme sensibility.

You read a book from beginning to end. You run a business the opposite way. You start with the end, and then you do everything you must to reach it.

Through baseball we channel boys desire for exercise and let off their explosive violence without letting them get into the police court.

However many snaps I play for, when I'm on the field I go 120 percent.

When a wife has a good husband, it is easily seen on her face.

I guess I don't really know what I want to do, either. Sometimes I feel like a shook-up bottle of soda. Like, I have all this passion that wants to explode, but I don't know where to aim it yet.

I'm severely conservative.

The priests of one religion never credit the miracles of another religion. Is this because priests instinctively know priests?

Writing was like digging coal. I sweat blood. The spell is on me.