Complexity is acceptable as long as it is intelligible and necessary. We want to avoid needless complications.

The hardest part of design ... is keeping features out.

Isn't one of your first exercises in learning how to communicate to write a description of how to tie your shoelaces? The point being that it's basically impossible to use text to show that

Technology may change rapidly, but people change slowly. The principals [of design] come from understanding of people. They remain true forever.

When a device as simple as a door has to come with an instruction manual—even a one-word manual—then it is a failure, poorly designed.

Also note that invariably when we design something that can be used by those with disabilities, we often make it better for everyone

I believe that robots should only have faces if they truly need them

Design is really an act of communication, which means having a deep understanding of the person with whom the designer is communicating.

Innocence lost is not easily regained. The designer simply cannot predict the problems people will have, the misinterpretations that will arise, and the errors that will get made.

Knowing how people will use something is essential

The major problems facing the development of products that are safer, less prone to error, and easier to use and understand are not technological: they are social and organizational.

There is nothing like scrubbing toilets for a living to make you question the choices you have made in life.

To procure solutions that will marvel you and the world, just think outside the box.

I'm not just one flavor. You're not either. So it all comes down to which 'you' you want to show the world.

The point isn't to win the game. The point is to play a beautiful game. (paraphrased)

From birds she learned how to sing

Before I became a suspense novelist, I wrote romantic suspense as Alicia Scott.

Mysticism is the passionate longing of the soul for God.

I do rely on having a full face on.

Perhaps loneliness had nothing to do with place or circumstance; perhaps it was in you; yourself. Perhaps, wherever you were, you took your little circle of loneliness with you.

All I wanted was to get some nice pictures of trains at night.