Compromise in your arguments, not in your expectations.

Even a tiny step is one step closer to where you are going.

Exceeding expectations is where satisfaction ends and loyalty begins.

You cannot change what has already happened. You can always change the way you respond.

Quality is more than a promise, it's genuine performance.

When the customer makes contact, he does not want a quote. He wants a commitment.

Service is taking action to create value for someone else.

What matters more? What you said you'd do, what you hoped to do, or what you did?

Acting after being asked is compliance. Acting without being asked is kindness.

Be the mirror in which people admire their true potential.

When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.

None but ourselves will put the concrete on our road to success.

Literature is a beautiful way of keeping the imagination alive, of visiting worlds you would never have time to in your day-to-day life. It keeps you abreast of a wider spectrum of human activities.

My soul is lost, my friend, tell me how do I begin again? My city's in ruins, my city's in ruins.

When my shoes are killing me, I take a maxi pad and put it in the bottom of my shoe. It is better than any Dr. Scholl's insert. That fashion tip has saved me through some long nights.

Sometimes I do need to go to karaoke, sometimes I need to relax.

I don't read "letters" sections of magazines, but I'll read anyone's blog post about me.

Burn the boats as you enter the island and you will take the island.

I work with deadlines. It is terrible to be an artist where you are just producing work and nobody gives a damn. Nobody wants to show it.

This life is full of trials and tribulations, so you have to capture humor whenever and wherever you can find it.

There's nothing harder than making a mellow, clean record. It's really scary. I can see why people would never want to do it.