Considered your brand a life experience.

Teach your employees how to build relationships with your customers.

A brand should take into account the customer’s total shopping experience—every contact point is important and should be in accord with the customer expectations.

The world’s most powerful business tool is also the most misunderstood. The e-factors are all about feelings not figures and feelings rule all buying decisions!

Does your marketing promote the difference between good and bad or better and best?

The only way to have great customers is to be one.

You can’t afford not to manage your brand.

Here is a lesson in creative writing. First rule: Do not use semicolons. They are transvestite hermaphrodites representing absolutely nothing. All they do is show you've been to college.

I basically have a very positive philosophy of life, because I don't feel I have anything to lose. Most things are going to turn out okay.

The trouble with me is that for a long time I have just been an I person. All people belong to a We except me. Not to belong to a We makes you too lonesome.

I don't know if the podcast as a medium will ever have the cultural impact that TV and movies do. It may never be super-mainstream.

What happens next is up to you.

Beauty like hers is genius.

I love stories about two people who are doing illegal things, who we really enjoy watching despite the fact that we know they are doomed in some way.

What is happening in Detroit is not good so I don't even want to be a part of that, but there is something on the other side that I may want to be a part of so I don't know yet.

My mother and father took me in and provided everything for me - the love, nurturing, basic necessities - to give me the space to grow wings, so that when I went out into the world, I could fly.

No man means evil but the devil, and we shall know him by his horns.