Constant acts of goodness are worth far more than rare acts of greatness.

Even a tiny step is one step closer to where you are going.

Exceeding expectations is where satisfaction ends and loyalty begins.

You cannot change what has already happened. You can always change the way you respond.

Quality is more than a promise, it's genuine performance.

When the customer makes contact, he does not want a quote. He wants a commitment.

Service is taking action to create value for someone else.

What matters more? What you said you'd do, what you hoped to do, or what you did?

Acting after being asked is compliance. Acting without being asked is kindness.

Be the mirror in which people admire their true potential.

When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.

In deep of suffering, I found my soul.

It's nice when little teams win.

I had ambition not only to go farther than any man had ever been before, but as far as it was possible for a man to go.

Procrastination also can be a way of self-handicapping: if you don't do a great job, you can always say to yourself, "If I'd only started sooner, I'd have been able to produce something excellent."

When I want to draw a camel I no longer limit myself, as I once did, to looking only at camels.

cross that person off your invitation list.

I love coloring books. I keep some by my bed.

Business is the economic engine of our Western culture, and if it could be transformed to truly serve nature as well as ourselves, it could become essential to our rescue.

I have pretty strong views about censorship, and I don't like it. I believe that we should be able to monitor our own families and our own children.

Our Adonais has drunk poisonoh! What deaf and viperous murderer could crown Life's early cup with such a draught of woe?