Convince people and you win their minds. Inspire people and you win their hearts.

Even a tiny step is one step closer to where you are going.

Exceeding expectations is where satisfaction ends and loyalty begins.

You cannot change what has already happened. You can always change the way you respond.

Quality is more than a promise, it's genuine performance.

When the customer makes contact, he does not want a quote. He wants a commitment.

Service is taking action to create value for someone else.

What matters more? What you said you'd do, what you hoped to do, or what you did?

Acting after being asked is compliance. Acting without being asked is kindness.

Be the mirror in which people admire their true potential.

When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.

Yer a good lad, Atticus, mowin’ me lawn and killin’ what Brits come around.

Maybe it's weird, but I don't feel in any way, shape or form that I'm taking over his show.

The universe is not short on wake-up calls. We’re just quick to hit the snooze button.

To help others to develop and succeed in life is a reward itself and only has value when nothing is expected in return.

Become friendly with the present moment, because if you do not become friendly with the present moment you cannot become friendly with life.

It is only possible to speak in the language and in the spirit of one's time.

Two basic values, autonomy and solidarity, serve as helpful prompters in any decision-making process.

The river is everywhere at the same time . . . everywhere and the present only exists for it, not the shadow of the past, nor the shadow of the future.

The past is to be respected and acknowledged, but not to be worshipped. It is our future in which we will find our greatness.

The Urban Literate Southern California Sub-Group of the Early Atomic Period has not yet produced a distinct body of folk music of its own.