Could you achieve the possible without trying? Could you achieve the impossible if you refuse to stop trying?

Even a tiny step is one step closer to where you are going.

Exceeding expectations is where satisfaction ends and loyalty begins.

You cannot change what has already happened. You can always change the way you respond.

Quality is more than a promise, it's genuine performance.

When the customer makes contact, he does not want a quote. He wants a commitment.

Service is taking action to create value for someone else.

What matters more? What you said you'd do, what you hoped to do, or what you did?

Acting after being asked is compliance. Acting without being asked is kindness.

Be the mirror in which people admire their true potential.

When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.

Being brave is not for the light-hearted. Bravery takes fortitude—the very act of bravery prevents anyone from knowing you were ever afraid in the first place.

Iran is one of their biggest trading partners. Iran has power over North Korea.

It is ignorance that smothers, and it is carelessness that makes it invisible. The hunger of craving pollutes the world, and the pain of suffering causes the greatest fear.

Nonviolence is the answer for the questions of our time. Love will conquer evil every time.

It's almost a shock to me to go into places, and there's smoking these days. Boy, my life has changed, because everybody used to smoke.

I don't do black music. I don't do white music. I do fight music, unified in Christ music.

It is bad to be oppressed by a minority, but it is worse to be oppressed by a majority.

Lots of men hate women now-a-days. ... It was a man-made world, and now we're asking to go shares in the making.

Nothing is swifter than our years.

Stands the Church clock at ten to three? And is there honey still for tea?