Create a compelling service vision. When people want to, they will.

Even a tiny step is one step closer to where you are going.

Exceeding expectations is where satisfaction ends and loyalty begins.

You cannot change what has already happened. You can always change the way you respond.

Quality is more than a promise, it's genuine performance.

When the customer makes contact, he does not want a quote. He wants a commitment.

Service is taking action to create value for someone else.

What matters more? What you said you'd do, what you hoped to do, or what you did?

Acting after being asked is compliance. Acting without being asked is kindness.

Be the mirror in which people admire their true potential.

When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.

The only shores you will never reach in life are those you have allowed yourself to believe, were too far.

A writer should never wait for inspiration but be the inspiration.

How can you tell when a political ideology has become the equivalent of a religion?

I think old age is in each one's head; so if you're happy doing what you love, you're going to be young.

Inspiration starts somewhere.

The time is come when women must do something more than the "domestic hearth," which means nursing the infants, keeping a pretty house, having a good dinner and an entertaining party.

The best pictures are yet to be made.

Diverse audiences can be just as misled as homogenous audiences.

One of the most important milestones we'll all hit along the way is the moment when we finally own our unique point of view and realize how priceless it is.

It is practice first, and knowledge afterwards.