Crossing barriers can be as simple as a smile.

Even a tiny step is one step closer to where you are going.

Exceeding expectations is where satisfaction ends and loyalty begins.

You cannot change what has already happened. You can always change the way you respond.

Quality is more than a promise, it's genuine performance.

When the customer makes contact, he does not want a quote. He wants a commitment.

Service is taking action to create value for someone else.

What matters more? What you said you'd do, what you hoped to do, or what you did?

Acting after being asked is compliance. Acting without being asked is kindness.

Be the mirror in which people admire their true potential.

When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.

Words are spiritual forces.

With teamwork we are able to multiply our output and minimize individual input.

A traitor leader is the outcome of a fool nation.

Don't make another's pain the source of your own happiness.

Sometimes the mistake I see people make is thinking that they're always going to be up, and I think that's impossible for anyone.

Women writers of all people should know better than to pigeonhole women, put them in little groups, the smart one, the sweet one.

I like these cold, gray winter days. Days like these let you savor a bad mood.

It was only in my forties that I started feeling young.

All behavioral or mood disorders - including depression, OCD, ADHD and addiction - have some neurochemical components, but sufferers can still work to overcome them.

Hawaii ain't a bad place to work.