Culturally intelligent innovation begins with changing our impulse from Why can't you see it like I do? to Help me see what I might be missing!

Given the increasing diversity among customers and employees, organizations that attend to cultural intelligence are more successful.

Developing an explicit decision-making process upfront for how you will make that decision will help alleviate conflict and gridlock when you actually need to decide.

Minimization is what happens when we take the "world is flat" idea too far...and act as if people everywhere are the same (and thereby minimizing the differences).

I never expected my graduate degrees to give me all the practical how-to's that can perhaps only be learned through the school of hard knocks.

Culturally intelligent leaders will not assume they know what will build trust with clients or staff. Instead, they'll discover what's most important for communicating and building trust.

Becoming a culturally intelligent innovators starts with something as basic as exercising self-control.

The more diverse your team, the better you'll be at identifying what a diversity of users perceive as problems.

Trust is consistently seen as a make or break component of innovation - particularly because the freedom to fail is an important part of innovation.

Most people probably become more jaded the longer they work in the world of work.

The best way to improve perspective taking is to see users up close.

Devotion to God, righteousness and wisdom, will keep us safe on earth.

I just thought that was the most noble contribution you could make to human kind, was to be a teacher.

Courage is the integrating strength that causes one to overcome tragedy.

We continue to shape our personality all our life. If we knew ourselves perfectly, we should die.

If you could find out what the most successful people did in any area and then you did the same thing over and over, you'd eventually get the same result they do.

Education is a slow moving but powerful force

It's funny how a film about a murderous old English toff can help you.

All great discoveries...are products as much of doubt as of certainty, and the two in opposition clear the air for marvelous accidents.

I really feel kind of guilty spending 80 million dollars. People are starving in the world.

Whatever his private beliefs and religious practice, a president must be the guardian of the laws which ensure America's religious diversity.