Culturally intelligent leaders will not assume they know what will build trust with clients or staff. Instead, they'll discover what's most important for communicating and building trust.

Given the increasing diversity among customers and employees, organizations that attend to cultural intelligence are more successful.

Culturally intelligent innovation begins with changing our impulse from Why can't you see it like I do? to Help me see what I might be missing!

Developing an explicit decision-making process upfront for how you will make that decision will help alleviate conflict and gridlock when you actually need to decide.

Minimization is what happens when we take the "world is flat" idea too far...and act as if people everywhere are the same (and thereby minimizing the differences).

I never expected my graduate degrees to give me all the practical how-to's that can perhaps only be learned through the school of hard knocks.

Becoming a culturally intelligent innovators starts with something as basic as exercising self-control.

The more diverse your team, the better you'll be at identifying what a diversity of users perceive as problems.

Trust is consistently seen as a make or break component of innovation - particularly because the freedom to fail is an important part of innovation.

Most people probably become more jaded the longer they work in the world of work.

The best way to improve perspective taking is to see users up close.

Death is not the end death can never be the end. Death is the road. Life is the traveller. The Soul is the Guide

We always need a reason to live, and we pretend to have it.

When you're in hell, only a devil can point the way out.

From this experience we have learned that in a big party it is important to have the necessary and often controversial discussions on policy issues such as the health system while in opposition.

When that hit the fan ... it was like an earthquake.

When I'm on stage I don't say anything. The last thing I want to do is share my thoughts. I don't know if that's mysterious - maybe it's just old fashioned.

Every day that goes by puts us closer to the day when Christ will return.

Drugs? Every one has a choice and I choose not to do drugs.

Because you showed one face to all the rest of the world, and another to me.

I'm in the business of value judgments .