Customer-centricity should be about delivering value for customers that will eventually create value for the company.

The simple truth is that technology is still a poor substitute for human interaction.

Customers are speaking to you implicitly via their behavior, captured in the footprints they leave behind in your systems.

If you give customers a chance, they'll communicate with you in many ways

To paraphrase Einstein, insanity is expecting employees to do one thing while rewarding them for doing something else.

If you give customers a chance, they’ll communicate with you in many ways.

Realize that employees and the customers both have to be engaged, at the same time, to move your business forward for sustainable success.

On the matters where your country is wrong, don’t take side with your country! Because it is always wrong to be on the side of wrong!

Teach us that wealth is not elegance, that profusion is not magnificence, that splendor is not beauty.

I do believe the most important thing I can do now is to help young people understand the past and prepare for the future.

But certainly, for us who understand life, figures are a matter of indifference.

Any discrimination, like sharp turns in a road, becomes critical because of the tremendous speed at which we are traveling into the high-tech world of a service economy.

Progress is a tension between the notion of perfection and the notion that striving, not finding, is important.

I love The Walking Dead. I’m a massive fan of that show.

I felt like there was a void in the marketplace in girl groups. Musically, there is something truly exciting about harmonies in one song. A group has more to offer.

For if a thing is not diminished by being shared with others, it is not rightly owned if it is only owned and not shared.

You shouldn't believe everything you hear you're young, not stupid.