Customer complaints are the schoolbooks from which we learn.

If life was so easy that you could just go buy success, there would be a lot more successful companies in the world. Successful enterprises are built from the ground up.

The last thing IBM needs right now is a vision.

In the end an organization is nothing more than the collective capacity of its people to create value.

People don't do what you expect but what you inspect.

You don't get points for predicting rain. You get points for building arks.

Watch the turtle. He only moves forward by sticking his neck out.

The rewards system is a powerful driver of behavior and therefore culture.

When I arrived at IBM, there were 'Team' signs all around. I asked, 'How do people get paid?' They told me, 'We pay people based on individual performance.

It is not about bits, bytes and protocols, but profits, losses and margins.

We built this company from the customer back, not from the company out.

The truth is usually left for us to hunt and gather independently, if we are so inclined.

How I wished during those sleepless hours that I belonged to a different nation, or better still, to none at all.

No social system will bring us happiness health and prosperity unless it is inspired by something greater than materialism.

I wonder why it is that we are not all kinder to each other. ... How much the world needs it! How easily it is done!

Even in a time of fiscal austerity, education is more than just an expense.

You are really starting to annoy me, Stanton.” Nick didn’t blink. “Good. By the end of the night I hope to finish the job.

I make most of my friends through my extracurricular activities.

Quo usque tandem abutere, Catilina, patientia nostra? In heaven's name,Catiline, how long will you abuse ourpatience?

Silence can ask all the questions, where the tongue is prone to ask only the wrong one.

Action is the stream, and contemplation is the spring.