Customer conversion is dependent on the right customer conversation

Tomorrow's leaders will not lead dictating from the front, nor pushing from the back. They will lead from the centre - from the heart

Strive to enrich all lives, hearts and minds not just your own pockets

Business should never be merely transactional -it should be transformational

Until you are clear nothing will be. The moment you are clear everything will be.

It is one thing doing what you love for a living. It is another thing doing what you love with love

All selling should spring from service

Unlike sport in business the win-win is the best possible score

Until you understand your customers - deeply and genuinely - you cannot hope to serve them

Sooner or later you'll hear what your heart has always been telling you:stop trying to be who you think you should be - become who you are.

Until you understand your customers - deeply and genuinely - you cannot truly serve them

Every person is so different and I dont think there is an exact match for every person. If you meet someone and they have 20 of the 25 things you want in a person, then youre pretty lucky.

Talk to me about sadness. I talk about it too much in my own head but I never mind others talking about it either; I occasionally feel like I tremendously need others to talk about it as well.

In life you don't regret the things you do, you regret the things you don't do.

Whatever anybody says or does, assume positive intent.

Feasting is also closely related to memory. We eat certain things in a particular way in order to remember who we are. Why else would you eat grits in Madison, New Jersey?

I sometimes don't know what songs are about for several years after I've written them.

Always have a pink Oxford shint ready for days when you're feeling run down.

You can't trample infidels when you're a tortoise. I mean, all you could do is give them a meaningful look.

We must reacquaint ourselves with the biblical weight of the problem that we less-than-perfect human beings contend with in the face of a holy and righteous God.

A work-room should be like an old shoe; no matter how shabby, it's better than a new one.