Customer service is all about FEELINGS! I am of the opinion that customer service is actually FEELINGS MANAGEMENT.

Those who deal with customers on a regular basis should be circumspect whenever they open their “traps.” It is better not to say anything at all than to say, and later, pay!

Customers, like spouses, can be at your beck and call if you give them what they need, when they need it and how they need it. Massage their ego and you have them by the heart.

In this day and age, it is the business that knows how to woo and win the hearts of its customers that will eventually win their pockets.

The best work is not what is most difficult for you it is what you do best.

Everyone wants a more simple tax system. But if this means that certain tax breaks have to be cut, people are no longer so enthusiastic.

We're not even thinking about (the postseason) right now. We've been in a slump, so we're taking things day by day. We aren't looking to the future because we haven't addressed the present.

The reason man does not experience his true cultural self is that until he experiences another self as valid he has little basis for validating his own self.

Mother Teresa was asked what was the meaning of life, and she said to help other people, and I thought, 'What a strange thing to say' - but maybe it's the right thing to say.

I finish so many books it's amazing. I'm also doing Rosetta Stone, learning some French.

If there is anything you can do, it may just be to smile for them. Because when you smile, the world seems just a little kinder. For you to just be yourself is a very important thing, I think.

Some things we have only as long as they remain lost, some things are not lost only so long as they are distant.

That's the formaldehyde. That's why Granny's so well-preserved.

The more absolute the need, the more predictable the behavior becomes until it is mathematically certain.