Customer will create most value for you at point he thinks you're creating most value for him.

Being trustworthy requires: Doing the right thing. And doing things right.

Without a customer, you don't have a business - all you have is a hobby.

Empathy is the ultimate form of customer insight.

New technologies make it possible for even the mass marketer to assume the role of a small proprietor, doing business again wit individuals, one at a time.

Violence does, in truth, recoil upon the violent, and the schemer falls into the pit which he digs for another.

The scars on her face said something different about her, too-that she, like Cyra, knew what she was risking when she risked her life."pg 337

I'm sorry you aren't as brave as you thought you were. But don't punish me because of it.

Individuals are told to reduce our "carbon footprint, " and we should. But how many years of riding a bike to work would it take me to offset one F-15 flying for an hour?

The greatest truths are the simplest, and so are the greatest men.

...and whenever I had menstral cramps, I could just pretend that Voldemort was close.

The only thing worse than a crappy TV show which Paddy Chayevsky couldn't have conceived in his worst nightmare is two megacorps fighting over who thought of the crappy show first.

Ambition is ever tempered by experience. Otherwise, fortune makes fools of us all.

It’s all about getting them back in, and I think…my husband and I talk about it all the time…it’s about making it personal for the guest.

The health care problem is not solved in the white house, its solved in YOUR HOUSE