Customers are speaking to you implicitly via their behavior, captured in the footprints they leave behind in your systems.

The simple truth is that technology is still a poor substitute for human interaction.

To paraphrase Einstein, insanity is expecting employees to do one thing while rewarding them for doing something else.

If you give customers a chance, they’ll communicate with you in many ways.

Realize that employees and the customers both have to be engaged, at the same time, to move your business forward for sustainable success.

The screech of tyres, an almighty bang and a car exploded through the playground wall like a high-velocity bullet through a watermelon.

Would you believe in a story without the heroes? There are stories without heroes.

I rather wonder what I am doing here. I enjoy city life, you know. The glittering lights, the constant companionship, the liquid entertainment. The lack of sudden monkeys.

Find the simplest model that is not a lie is the key to better software design.

It is said, proverbially, that happy is the doctor who is called in when the disease is on its way out.

If reality is not what you want it to be, change it.

The problem with touring isn't the traveling and the shows, it's the vegetal state you get into.

You know what my favourite quotation is?.. It's from Chaucer... Criseyde says it, "I am myne owene woman, wel at ese."

Go pump some neurons. Expand your craniums

The presence of a king engenders love Amongst his subjects, and his royal friends.