Customers, like spouses, can be at your beck and call if you give them what they need, when they need it and how they need it. Massage their ego and you have them by the heart.

Customer service is all about FEELINGS! I am of the opinion that customer service is actually FEELINGS MANAGEMENT.

Those who deal with customers on a regular basis should be circumspect whenever they open their “traps.” It is better not to say anything at all than to say, and later, pay!

In this day and age, it is the business that knows how to woo and win the hearts of its customers that will eventually win their pockets.

Worrying about money isone of the biggest causes ofunhappiness, but no amountof money can make you happyunless you change theway you feel about it.

Life is like a parachute jump, you've got to get it right the first time.

Life's but a day at most.

These old knights are more cunning than you think, or they would never have lived to see their first grey hair.

Being spiritual is a far more intelligent way to exist. It means being in tune with the intelligence of the Creator.

I am pretty controlled I have to say.

Not very many companies go through Hawaii on their way to anywhere. San Francisco Ballet was the only company I remember, and Bolshoi, coming through Hawaii when I was younger.

I mean, I can tell within the first two minutes if I'm into someone or not. I can always tell if I get butterflies.

Hides from himself his state, and shuns to know That life protracted is protracted woe.

Ambition's debt is paid.