Customers pay a price, but they remember the value.

Even a tiny step is one step closer to where you are going.

Exceeding expectations is where satisfaction ends and loyalty begins.

You cannot change what has already happened. You can always change the way you respond.

Quality is more than a promise, it's genuine performance.

When the customer makes contact, he does not want a quote. He wants a commitment.

Service is taking action to create value for someone else.

What matters more? What you said you'd do, what you hoped to do, or what you did?

Acting after being asked is compliance. Acting without being asked is kindness.

Be the mirror in which people admire their true potential.

When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.

You want your kids to have an opportunity. We're going to fight to give you that.

There is no difference between our methods and those of anybody bu else-the only difference is that our motivation and dedication he is much greater.

We must learn to reawaken and keep ourselves awake, not by mechanical aid, but by an infinite expectation of the dawn.

Being critical of art is a way of showing art respect.

Words are like eggs dropped from great heights; you can no more call them back than ignore the mess they leave when they fall.

My theories explain, but cannot slow the decline of a great civilization. I set out to be a reformer, but only became the historian of decline.

If you're doing your job right, some substantial group of people [is] going to be mad at you.

The film depends on the audience's belief in this relationship.

It's enough to have faith in one aspect of God. But never get into your head that your faith alone is true and every other is false.

There's a tear in his eye that refuses to fall. If it would land on me, that would say it all.