Deal with complaints. If you give the complaint your attention, you may be able to please this one person this one time - and position your business to reap the benefits of good customer service.

Don't make promises unless you will keep them. Not planning to keep them. Will keep them. Reliability is one of the keys to any good relationship, and good customer service is no exception.

Be helpful - even if there's no immediate profit in it.

I am not sexually attracted to women. I would rather sleep with an ugly man than with a woman.

Lower prices are not service; they're just lower prices.

Answer your phone. Get call forwarding. Or an answering service. Hire staff if you need to. But make sure that someone is picking up the phone when someone calls your business.

The irony of good customer service is that over time it will bring in more new customers than promotions and price slashing ever did!

You shouldn’t have done that, Dave.

I still believe that 'No Smoking' is one of my best performances.

I have two great enemies, the Southern Army in front of me and the bankers in the rear. Of the two, the one at my rear is my greatest foe.

No one can be guaranteed success without failures along the way. But one thing that guarantees failure is never taking action.

If we can't have an open and honest debate about the value of ideas in a university in Glasgow, or Boston, or anywhere else in the world, then where are they going to go?

Men who sit back and pride themselves on their culture haven't any to speak of.

A 1940 Gallup poll showed 83 percent of the public was against intervention. A good pretext was needed to gain support from an intransigent public.

Jed Perl writes precisely and ecstatically. Antoine' s Alphabet is a history and a fairy tale, a work of criticism, and a work of art.

What men call adventures usually consist of the stoical endurance of appalling daily misery.

If you don't set your writing - teaching - at a level that makes them stretch, they are never going to develop their intellectual muscle.