Deliver infinite growth having your customers talk about you, exclaim you and tell their friends and colleagues about you.

Looks do count. Deliver visually stunning merchandising. Engage at the point of sale. Help consumers shop with their eyes.

Our most exciting discoveries come from studying anomalies. The once-in-1000 occurrence is worth getting detail on.

Functional goods sold en masse earn a good return but breakthrough profits come from satisfying emotional needs.

I admire many entrepreneurs. They bring energy, excitement, youthful enthusiasm. What they lack in process, they make up for in gumption.

Respond to your customer's dissatisfactions with precision and power.

The Golden Rule works. It really does. Treat people the way you want to be treated. Kindness begets kindness.

Curiosity is the greatest source of ideas, retail revolutions, and insights.

All companies have many opportunities. Strategy is about allocation of resources and priorities.

Completely understand the customer by seeking an intense, complete and empathetic understanding.

Don't ask your customers what they want. This rule is based on the view that they probably don't know. You have to fully understand them, the context for their needs and their major dissatisfactions.

When everything gets answered, it's fake.

The journey of learning the secret language of dreams is fascinating and well worth the effort.

The only thing I regret about my past is the length of it. If I had to live my life again, I'd make the same mistakes, only sooner

It's always nice to share your energy with young people, the people who might not have any skills but are simply willing to be a part of it.

Don't you DARE use party as a verb in my shop

Remember that you must always have a deep regard for courtesy, and you must be respectful and obedient toward your seniors.

It's just as valuable to curate content as it is to create it.

So hand in hand they passed, the loveliest pair that ever since in love's embraces met -- Adam, the goodliest man of men since born his sons; the fairest of her daughters Eve.

That is probable which for the most part usually comes to pass, or which is a part of the ordinary beliefs of mankind.

Power from unearned privilege can look like strength when it is in fact permission to escape or to dominate.