Design is really an act of communication, which means having a deep understanding of the person with whom the designer is communicating.

The hardest part of design ... is keeping features out.

Isn't one of your first exercises in learning how to communicate to write a description of how to tie your shoelaces? The point being that it's basically impossible to use text to show that

Technology may change rapidly, but people change slowly. The principals [of design] come from understanding of people. They remain true forever.

When a device as simple as a door has to come with an instruction manual—even a one-word manual—then it is a failure, poorly designed.

Also note that invariably when we design something that can be used by those with disabilities, we often make it better for everyone

I believe that robots should only have faces if they truly need them

Innocence lost is not easily regained. The designer simply cannot predict the problems people will have, the misinterpretations that will arise, and the errors that will get made.

Knowing how people will use something is essential

Complexity is acceptable as long as it is intelligible and necessary. We want to avoid needless complications.

The major problems facing the development of products that are safer, less prone to error, and easier to use and understand are not technological: they are social and organizational.

The most successful people in the world today are entrepreneurs

It is better to accept the truth than a temporary lie.

Music from my iPod was setting my life to a dramatic soundtrack that only I could hear.

In their rules there was only one clause: Do what you will.

The house shows the owner.

Guys like Philip Seymour Hoffman or Sam Rockwell are the guys I look up to and have the kind of career Id like to emulate.

Onstage, I was never the ingenue.

Improving some of the rules under which the Senate functions can begin to replace some of the bad habits Washington has developed with better ones.

It's a funny thing, by the way, how people who love free markets are also quite sure that they know that investors are being irrational.

If a person professes faith in Christ and yet falls away or makes no progress in godliness, it does not mean that he has lost his salvation. It reveals that he was never truly converted.