Develop a respect and reverence for the principle of variation: the idea that the message ain't in the mean, the mode or the median - it's in the differences that occur throughout a population.

Leaders don't create followers, they create more leaders.

The magic formula that successful businesses have discovered is to treat customers like guests and employees like people.

If a window of opportunity appears, don't pull down the shade.

The greatest difficulty in the world is not for people to accept new ideas, but to make them forget old ideas.

The leaders who work most effectively, it seems to me, never say 'I'. They don't think 'I'. They think 'we'; they think 'team'.

Celebrate what you want to see more of.

Excellence is not an aspiration. Excellence is what you do in the next five minutes.

Divas do it, golfers do it, pilots do it, violists do it, sprinters do it, soldiers do it, surgeons do it, astronauts do it...only business people think it isn't necessary to train.

The thing that keeps a business ahead of the competition is excellence in execution.

Stop being conned by the old mantra that says, 'Leaders are cool, managers are dweebs.' Instead, follow the Peters Principle: Leaders are cool. Managers are cool too!

After a cruel childhood, one must reinvent oneself. Then reimagine the world.

In the end, it is your attitude that people will be faced with. I hope it is positive enough to open some new doors of opportunities for you?

If you are not making the progress that you would like to make and are capable of making, it is simply because your goals are not clearly defined.

In the face of uncertainty there is nothing wrong with hope.

This is exactly how I would describe my work: 'I get there, I put on the clothes, I leave it on the hanger, and I go home.' And that's what I do.

How could she tell him that we come to love those who save us?

Never lie, never cheat, never steal.

I'm a prime example of the way kidney disease strikes silently.

There is no creature so small and abject, that it representeth not the goodness of God.

I never dreamed I would receive the Mark Twain Prize for American Humor, mostly because my style is so typically Austrian.