Developing great employees attracts great customers.

Even a tiny step is one step closer to where you are going.

Exceeding expectations is where satisfaction ends and loyalty begins.

You cannot change what has already happened. You can always change the way you respond.

Quality is more than a promise, it's genuine performance.

When the customer makes contact, he does not want a quote. He wants a commitment.

Service is taking action to create value for someone else.

What matters more? What you said you'd do, what you hoped to do, or what you did?

Acting after being asked is compliance. Acting without being asked is kindness.

Be the mirror in which people admire their true potential.

When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.

If you want to make your wife joyful, treat her like Holy Spirit

if you don't write it down, then it never happened

Puberty flicked a switch inside of them and dreams were replaced by hormones and college prep courses and varsity sports while I continued to look for faeries in the woods behind my house.

Even though my father was a radio comedian, it wasn't cool to say, at a young age, 'I want to be a comedian.'

I remember being in a history lesson and saying to my teacher, 'How come you never talk about black scientists and inventors and pioneers?' And she looked at me and said, 'Because there aren't any.'

I'm not superwoman. It's impossible to do everything 100 percent all of the time. And suggesting that women should be able to do it only puts more pressure on them.

Joking apart, now let us be serious.

I loved being outside. We'd hold lightning bugs in our fingers and pretend they were diamond rings.

Free speech is life itself.

We can make ourselves whole only by accepting our partiality, by living within our limits, by being humans not by trying to be gods.