Do an evening review at the end of the day to reflect on what went well, and what you'd do differently next time.

Truth builds trust.

For every dilemma, find at least three or four possible solutions. The creative process leads to better results.

Moods can be contagious. Don't catch or spread a bad mood.

Notice the difference between being in control and needing control.

When you depersonalize abrasive behavior and see it as a call for help you become a catalyst for the best kind of change.

Optimists move through life with a happy exterior. What happens on the inside shows up on the outside.

When you give appreciation IN ORDER TO get something– it's manipulation and people can sense it. Appreciate genuinely.

People who work in an environment where doing their best is recognized have a better chance of feeling good about their work.

When you’re busy, avoid taking the quickest action. Instead make the extra effort to truly serve the customer.

Look for the positive qualities in your client's negative behavior.

Art is the greatest opportunity to admire the human mind!

That's the sign of a good relationship, when you can pick up a phone and it doesn't matter when the last time you spoke was.

There is only one inborn error. and that is the notion that we exist in order to be happy.

Do not use power to suppress opinions you think pernicious, for if you do the opinions will suppress you.

Youll almost encounter a superstition amongst musicians, people sort of go through strange rituals, what they need to do to write a song.

I felt like an apostle of the obvious and people imagined that I was doing something daring.

To have known the best, and to have known it for the best, is success in life.

You learn more from losing than winning. You learn how to keep going.

if i can only recount the story of my life right out of my body flames will grow

The poet gives us his essence, but prose takes the mould of the body and mind entire.