Do it. Try it. Fix it.

There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.

The goal as a company is to have customer service that is not just the best, but legendary.

Outstanding leaders go out of their way to boost the self-esteem of their personnel. If people believe in themselves, it's amazing what they can accomplish.

To succeed in this world, you have to change all the time.

Communicate everything you can to your associates. The more they know, the more they care. Once they care, there is no stopping them.

You can't just keep doing what works one time, everything around you is changing. To succeed, stay out in front of change.

Exceed your customer's expectations. If you do, they'll come back over and over. Give them what they want - and a little more.

Nothing else can quite substitute for a few well-chosen, well-timed, sincere words of praise. They're absolutely free and worth a fortune

Leaders must always put their people before themselves. If you do that, your business will take care of itself.

The way management treats their associates is exactly how the associates will then treat the customers.

I'd rather be befriended as an aimless lost soul than be befriended for adornment, gain or goal.

The principle locations of exploitation have moved, through the mechanism of 'globalisation', to where most of us can't see them and don't really care about them if we do.

Joy comes from places you least expect it. Its usually the simple things, like watching my son play basketball or going through Central Park when the blossoms are blooming.

Contentment is both the fruit and the tree.

In all perception of the truth there is a divine ecstasy, an inexpressible delirium of joy, as when a youth embraces his betrothed virgin.

A single glance at the map will make the reader acquainted with the position of the eastern coast of the island of Great Britain, as connected with the shores of the opposite continent.

The evidence for human-made climate change is overwhelming.

Common sense is the knack of seeing things as they are, and doing things as they ought to be done.

May you experience the truth that he, Christ, looks upon you with love.

That was the thing. You just never knew. Forever was so many different things. It was always changing, it was what everything was really all about.