Does the customer invent new product or service? The customer generates nothing. No customer asked for electric lights. There was gas and gas mantles, which gave good light.

If you can't describe what you are doing as a process, you don't know what you're doing.

Put a good person in a bad system and the bad system wins, no contest.

Quality comes not from inspection, but from improvement of the production process.

Two basic rules of life are: 1) Change is inevitable. 2) Everybody resists change.

The greatest waste … is failure to use the abilities of people…to learn about their frustrations and about the contributions that they are eager to make.

In God we trust; all others bring data.

It is not necessary to change. Survival is not mandatory.

Management by results - like driving a car by looking in rear view mirror.

Stamping out fires is a lot of fun, but it is only putting things back the way they were.

Improve quality, you automatically improve productivity.

I mean, when the world comes for your children, with the knives out, it's your job to stand in the way.

I don't think I remember my first memory

... one would like to be both [loved and feared], but as it is difficult to combine both love and fear, if one has to choose between them it is far safer to be feared than loved

Get your egos off the battlefield.

I think sometimes the way to preserve the magic of a book is to throw it away - meaning, not to cling to the way a book does its magic but to find a cinematic equivalent.

Man actually needs the striving and struggling for some goal worthy of him.

his thumbs ran over my cheeks. Our foreheads touched. My dreamscape scorched. He set fire to the poppies

The haters just got to hate so just shake it of.

Dialect words are those terrible marks of the beast to the truly genteel.

Painters are noted for being dissipated and wild.