Don't get so stuck in your ways that you can't change.

There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.

The goal as a company is to have customer service that is not just the best, but legendary.

Outstanding leaders go out of their way to boost the self-esteem of their personnel. If people believe in themselves, it's amazing what they can accomplish.

To succeed in this world, you have to change all the time.

Communicate everything you can to your associates. The more they know, the more they care. Once they care, there is no stopping them.

You can't just keep doing what works one time, everything around you is changing. To succeed, stay out in front of change.

Exceed your customer's expectations. If you do, they'll come back over and over. Give them what they want - and a little more.

Nothing else can quite substitute for a few well-chosen, well-timed, sincere words of praise. They're absolutely free and worth a fortune

Leaders must always put their people before themselves. If you do that, your business will take care of itself.

The way management treats their associates is exactly how the associates will then treat the customers.

Nothing can bring you peace but yourself.

I don't break the rules, I simply bend them in my favor.

Be prepared before you fight a battle

You arrogant little snot (John Hammond)

It is not hard to understand modern art. If it hangs on a wall it's a painting, and if you can walk around it it's a sculpture.

There's no way out of here.

That's it. With equal parts regret and relief, the Jane's Addiction experiment is at an end.

About what we neither know nor feel precisely while awake-whether we have a good or a bad conscience toward a certain person-our dreams instruct us fully and unambiguously.

He [Ernest Hemingway] is gentle, as all real men are gentle; without tenderness, a man is uninteresting.

Dad was supportive, intelligent, read to me as a kid, left me a trillion dollars. It's hard to complain.