Don't just talk about it, do it.

Even a tiny step is one step closer to where you are going.

Exceeding expectations is where satisfaction ends and loyalty begins.

You cannot change what has already happened. You can always change the way you respond.

Quality is more than a promise, it's genuine performance.

When the customer makes contact, he does not want a quote. He wants a commitment.

Service is taking action to create value for someone else.

What matters more? What you said you'd do, what you hoped to do, or what you did?

Acting after being asked is compliance. Acting without being asked is kindness.

Be the mirror in which people admire their true potential.

When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.

God had a vision of the earth before creation

I wonder where love really is. Good feelings. Happiness. They're someplace, I know. I feel that. But without Father and Mother, how do I get there?

Take pride in your uniqueness.You are powerful individual.

All love is vanquished by a succeeding love.

Whatever hysteria exists is inflamed by mystery, suspicion and secrecy. Hard and exact facts will cool it.

There is wisdom to loving.

I am thrilled. I love movies. I don't have those nagging, regretful feelings about either of them, it is a miracle.

No, we don't walk away. But when we're holding on to something precious, we run. We run and run, fast as we can, and we don't stop running until we are out from under the shadow.

Drawing ... is an innocent & engaging amusement, often useful, and a qualification not to be neglected in one who is to become a mother & an instructor.

Had Greek civilization never existed ... we would never have become fully conscious.