Don't let doing enough be good enough.

Even a tiny step is one step closer to where you are going.

Exceeding expectations is where satisfaction ends and loyalty begins.

You cannot change what has already happened. You can always change the way you respond.

Quality is more than a promise, it's genuine performance.

When the customer makes contact, he does not want a quote. He wants a commitment.

Service is taking action to create value for someone else.

What matters more? What you said you'd do, what you hoped to do, or what you did?

Acting after being asked is compliance. Acting without being asked is kindness.

Be the mirror in which people admire their true potential.

When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.

More men die of jealousy than of cancer.

One of the things that I think audio is best at is creating empathy.

I am proud to work with the fossil fuel industry. I think it has historically done a horrible job of educating the public and I think my ideas will help it make a better case for freedom.

The only achievement I am really proud of is the friends I have made in this community.

A dwarf on a giant's shoulder, sees further of the two.

I always liked the Raiders of the Lost Ark. I still want to be Indiana Jones.

To the wise, life is a problem; to the fool, a solution.

I am always on the women's side.

Let the world know why you're here, and do it with passion.

'Tis better to bear the ills we have than fly to others that we know not of.