Don't let high-speed completely replace high-touch. Your customers may appreciate both.

Even a tiny step is one step closer to where you are going.

Exceeding expectations is where satisfaction ends and loyalty begins.

You cannot change what has already happened. You can always change the way you respond.

Quality is more than a promise, it's genuine performance.

When the customer makes contact, he does not want a quote. He wants a commitment.

Service is taking action to create value for someone else.

What matters more? What you said you'd do, what you hoped to do, or what you did?

Acting after being asked is compliance. Acting without being asked is kindness.

Be the mirror in which people admire their true potential.

When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.

Me and you, we got more yesterday than anybody. We need some kind of tomorrow.

What is far is very close, and what is close is very far

Hey Assbutt!

Money is human happiness in the abstract he then who is no longer capable of enjoying human happiness in the concrete devotes himself utterly to money.

The universal cosmic process was not created by any god or man.

I'll admit I said something I shouldn't have said.

There are many lights in the shadows and many shadows in the lights; lots of talents in the shades, lots of incompetents in the luminosities

Most of the projects aren't that interesting anymore. There used to be a day when the studios made amazing films, and they were about human beings.

We have already provided a strong humanitarian response to the problems in the Middle East and that response will be stronger within coming days.

Let us ask our suppliers to come and help us to solve our problems.