Don't wait. Tomorrow may be too late to do the things you can today.

Even a tiny step is one step closer to where you are going.

Exceeding expectations is where satisfaction ends and loyalty begins.

You cannot change what has already happened. You can always change the way you respond.

Quality is more than a promise, it's genuine performance.

When the customer makes contact, he does not want a quote. He wants a commitment.

Service is taking action to create value for someone else.

What matters more? What you said you'd do, what you hoped to do, or what you did?

Acting after being asked is compliance. Acting without being asked is kindness.

Be the mirror in which people admire their true potential.

When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.

Often when we are on the path to success we come across obstacles that seem to be like mountains

Low expectations is the key to happiness in life.

Until we question our stressful thoughts, we remain victims of the images in our head.

I'm constantly around people that talk a lot but say nothing. A sad case.

And I honor the man who is willing to sink half his present repute for the freedom to think, and, when he has thought, be his cause strong or weak, Will risk t' other half for the freedom to speak.

I usually can be more honest writing songs than actually talking to people.

You may think you are going against a certain style and then guys don't fight like they always fight. People change in the ring.

Everything in your business can be outsourced... if you're not emotionally attached to doing it all.

We shall march prospering,-not thro' his presence; Songs may inspirit us,-not from his lyre; Deeds will be done,-while he boasts his quiescence, Still bidding crouch whom the rest bade aspire.

The psychedelic issue is a civil rights and civil liberties issue. It is an issue concerned with the most basic of human freedoms: religious practice and the privacy of the individual mind.