Each Wal-Mart store should reflect the values of its customers and support the vision they hold for their community.

There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.

The goal as a company is to have customer service that is not just the best, but legendary.

Outstanding leaders go out of their way to boost the self-esteem of their personnel. If people believe in themselves, it's amazing what they can accomplish.

To succeed in this world, you have to change all the time.

Communicate everything you can to your associates. The more they know, the more they care. Once they care, there is no stopping them.

You can't just keep doing what works one time, everything around you is changing. To succeed, stay out in front of change.

Exceed your customer's expectations. If you do, they'll come back over and over. Give them what they want - and a little more.

Nothing else can quite substitute for a few well-chosen, well-timed, sincere words of praise. They're absolutely free and worth a fortune

Leaders must always put their people before themselves. If you do that, your business will take care of itself.

The way management treats their associates is exactly how the associates will then treat the customers.

You won't believe what I'm capable of, Phoenix.

Wrists are made for bracelets, not cutting.

I'm in the world where things are taken, never given. How long they choose to love you will never be your decision.

Christianity may be OK between consenting adults in private but should not be taught to young children.

Toil is man's allotment; toil of brain, or toil of hands, or a grief that's more than either, the grief and sin of idleness.

Compatible comes from the Latin "compati", meaning "to suffer with". If you are not willing to suffer with someone until death do you part, then you are not compatible.

I was brought up by two people who just said, Whatever it is you're interested in, go do it. There is no winning or losing. You find out when you do it what the experience is.

The threat of a neglected cold is for doctors what the threat of purgatory is for priests-a gold mine.

The answer is to say 'No!' to authority when authority is wrong.

True or false, that which is said of men often occupies as important a place in their lives, and above all in their destinies, as that which they do.