Effective communication is a key factor in the success of your product.

Ajax isn't a technology. It's really several technologies, each flourishing in its own right, coming together in powerful new ways.

Ajax is an important development for Web applications, and its importance is only going to grow.

If you need to take a step back from day-to-day operations and plot out the long-term direction of your user experience strategy, consultants can give you a perspective you can't get on your own.

I'm not sure that you can say definitively that some roles are better filled by consultants, but I would say that some projects are better handled by consultants.

But the best teams I've encountered have one important thing in common: their team structure and processes cover a full range of distinct competencies necessary for success.

User-centered design means understanding what your users need, how they think, and how they behave - and incorporating that understanding into every aspect of your process.

Building technical systems involves a lot of hard work and specialized knowledge: languages and protocols, coding and debugging, testing and refactoring.

But despite the universality of URLs, we often forget that they're not just a handy way to address network resources. They're also valuable communication tools.

Problems with visual design can turn users off so quickly that they never discover all the smart choices you made with navigation or interaction design.

My job involves a lot of different skills now - I'm as much entrepreneur and management consultant as anything else these days - but IA is still my favorite part of the work I do.

Yes, King Edward VI lived only a few years, poor boy, but he lived them worthily.

The men sit around getting fat and arguing with each other about something they call “philosophy” - most of which is pure nonsense.

A plan that is not written is just an idea.

I hate that I had to pull out my wallet and buy respect.

The way I grew up, I was always taught that it's uncouth to talk about money, and that's not what should inspire you.

Be your own guide, follow your own movement.

Include the knower in the known.

For almost seventy years the life insurance industry has been a smug sacred cow feeding the public a steady line of sacred bull.

Eternal vigilance, as they say, is the price of freedom. Add intellectual integrity to the cost basis.

I think it takes a little bit of crazy to make a difference in this world.