Eliminating what is not wanted or needed is profitable in itself.

Quality is free. It's not a gift, but it's free. The 'unquality' things are what cost money.

In a true zero-defects approach, there are no unimportant items.

Quality has to be caused, not controlled.

The cost of quality is the expense of doing things wrong.

Quality is the result of a carefully constructed cultural environment. It has to be the fabric of the organization, not part of the fabric.

When you're out of quality, you're out of business.

If we deliver on time, but the product has defects, we have not delivered on time.

Making a wrong decision is understandable. Refusing to search continually for learning is not.

Problems breed problems, and the lack of a disciplined method of openly attacking them breeds more problems.

Quality is such an attractive banner that sometimes we think we can get away with just waving it, without doing the hard work necessary to achieve it.

The book is that is the good one is Woodsong and we are trying to finish it.

If we're told that human ain't the highest among creatures, then it'd be difficult to raise human dignity into current level.

The humans were protecting their heritage, or so they thought. Strange that Mud Men seem more concerned about the past than the present.

I'm mostly concentrating now on continuing to make history in Hip-Hop, making everybody proud of me, I'm not just a rapper now, I'm in history now.

Well, that's baseball. Rags to riches one day and riches to rags the next. But I've been in it 36 years and I'm used to it.

Solitude causes us to write because it causes us to think.

Historically, means cannot be separated from ends.

My parents were working in a hospital in Memphis. But I didn't live there for any length of time that I remember. The first thing I remember is the town in Mississippi that I live in now, Charleston.

Peace is not just the absence of war. Like a cathedral, peace must be constructed patiently and with unshakable faith.

Were they beautiful? We were all beautiful. We were in our twenties.