Employees are the key to your success with customers. Treat them well!

Even a tiny step is one step closer to where you are going.

Exceeding expectations is where satisfaction ends and loyalty begins.

You cannot change what has already happened. You can always change the way you respond.

Quality is more than a promise, it's genuine performance.

When the customer makes contact, he does not want a quote. He wants a commitment.

Service is taking action to create value for someone else.

What matters more? What you said you'd do, what you hoped to do, or what you did?

Acting after being asked is compliance. Acting without being asked is kindness.

Be the mirror in which people admire their true potential.

When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.

It takes a long time to grow an old friend.

The letters released something, maybe a sense that he was not alone, that the world was a place where travelers in language could know the same things.

Whaaaaaat is going on?" May whispered out of the corner of her mouth."I'm sort of comforted by the fact that I can't figure it out, " Jack responded.

Yeah, romantic comedies are the hardest movies to make. Maybe one works a year.

I'm not really looking forward to wearing a black rubber suit in the summertime in humid Chicago. If you see a pool of sweat through the city, follow it and you will find me.

I want to make guys put the ball in play. If I give up ten hits, then I give up ten hits. But I want to work on making them earn it.

I try to use whatever I know about photography to be of service to the people I'm photographing.

There are no new truths, but only truths that have not been recognized by those who have perceived them without noticing.

Oh! Stars and clouds and winds, ye are all about to mock me; if ye really pity me, crush sensation and memory; let me become as nought; but if not, depart, depart, and leave me in darkness.

Literary theory has become a parody of science, generating its own arcane jargon. In the process, tragically, it discourages love of literature for its own sake.