Enjoy your work so that others may enjoy the results.

Even a tiny step is one step closer to where you are going.

Exceeding expectations is where satisfaction ends and loyalty begins.

You cannot change what has already happened. You can always change the way you respond.

Quality is more than a promise, it's genuine performance.

When the customer makes contact, he does not want a quote. He wants a commitment.

Service is taking action to create value for someone else.

What matters more? What you said you'd do, what you hoped to do, or what you did?

Acting after being asked is compliance. Acting without being asked is kindness.

Be the mirror in which people admire their true potential.

When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.

Where would we be in this soulless universe if there weren't a few people who hold on to memories, their hearts yearning for long-lost feelings?

The mind of man is capable of anything - because everything is in it all the past as well as all the future.

Misfortune sprinkles ashes on the head of the man, but falls like dew on the heart of the woman, and brings forth [gems] of strength of which she herself had no conscious possession.

I had some music lessons and my mum played every instrument but the guitar.

They've spread like cancer. ISIS has spread like cancer.

Be a learner first, a master second, and a student always.

It's a wicked thing to make a dearth ones garner.

I believe that today's players who are Christians feel that it's important and their responsibility to acknowledge their faith.

My perspective will create my perception

One of the reasons we think this market will start to run out of gas at some point is that you've essentially created as much gold from straw as you can from this financial alchemy